This workbook belongs to:engeneering,projects,it,

This workbook belongs to:engeneering,projects,it,

Workshop facilitated by:

23 years… enhancing knowledge, developing skills & shaping attitudes


Goal & Objectives

To enable participants to understand and develop the skills of

 Corporate Etiquette
 Working in Teams
 Professionalism
 Time Management


Coverage & workshop take away:

The workshop will cover:

Developing a positive attitude towards corporate culture & expectations
Being professional in approach & dealing
Correct nuances of etiquette – Dressing and grooming, telephone conversations and interactions with peers and colleagues.

Modalities:

This workshop is fun filled, hands on, practical & totally interactive
Role plays, simulations, exercises & games enhance the learning process
Video films & audio visual facilitators provide additional inputs & meaningful reference


Duration: One day


Timings: 19.00 hrs to 03.30 hrs.












Campus to Corporate
Sl. No. Topic Learning
1 Ice Breaker- Paired Observation Bring about transition from Campus to Corporate
2 Group Discussion Their understanding of the changes, challenges they are going to face & how they will cope with it
3 Open Discussion Introduction to Corporate Etiquette
4 Role Plays Bringing out the Do’s & Don’ts of Behavior in Office, Interaction with colleagues etc, Dressing & Grooming
5 Etiquette at Work Written material on Greeting, Interaction, Personal Grooming & Hygiene
6 PPT’s on Power Dressing- FMR Specific To understand what FMR expects
(require your inputs on this)
7 Treasure Hunt (activity) To bring out the importance of Telephone Etiquette
8 Group Discussion Understanding of Telephone Etiquette, Teleconferencing & Cell Phone Usage
9 Video film Basic telephone skills
10 Pot The Ball (activity) Connect it to Professionalism & understanding the difference between profession/professional & professionalism
11 Group Discussion To understand the roles, responsibilities & attributes of a professional
12 Time management Bringing out the importance of Time management through a case study
13 Stephen Covey’s Matrix Understanding the importance of prioritizing tasks
14 Eggs can Fly (activity) Team Work
15 Group Discussion Understanding the meaning & characteristics of team & team work, attributes of a team player and stages involved in team building
16 Summarize and Conclude


Ice-Breaker: Paired Observations [7:15 p.m. to 7:30 p.m.]

Form two groups by counting 1’s and 2’s
Form parallel lines facing each other make partners and observe each other for two minutes
All the 1’s go out of the room and ask them to make 5 changes in their appearances that are noticeable. 1’s come back and form a line in the same manner as before – and ask the 2’s to observe the changes in their partners. Share responses and ask the participants to return to their seats. Ask them what they notice is happening now. The people who made the changes return back to their normal state.


Here talk about comfort zone and how we need to adjust to the changes we face.
Participant’s introduction [7:30 p.m. to 8:00 p.m.]


[Dinner Break – 8:30 p.m. to 9:00 p.m.]


























Group Discussion (8.00 p.m to 8.30 p.m)



Q. How is college life different from corporate life?







Q. After you received the call letter from FMR, what are the experiences you went through?








Q. Now that you’re in the corporate world, what are the challenges or difficulties you expect to face?








Q. How will you cope with these challenges and difficulties?

Etiquette @ Work!

Open discussion on corporate etiquette. [9:00 p.m. to 9:10 p.m.]

What do you understand by corporate etiquette? Why is it important?

Say: What do you understand by etiquette and therefore what is corporate etiquette?
Ask them to come up with reasons why they think it is important.

We now live in an integrated world where behavior in the corporate world is watched very closely. It is therefore important that we understand the norms of behavior and follow them.

Activity : [9:10 p.m. to 9:45 p.m.]

Divide them into 3 groups and give them the following topics related to office etiquette and behaviour and ask them to incorporate these in a role-play.
• Do’s and don’ts of Dressing and grooming
• “ “ “ of Usage of office spaces such as Cubicles, corridors, lifts etc
• Do’s and don’ts of interaction and behaviour with clients and seniors
• “ “ “ “ “ “ “ with your peers, sub-ordinates, colleagues, house-keeping, security etc.
•
Give the groups about 15 minutes to prepare the role plays and then ask them to come up and perform in front of class. After the performances emphasize all the points that have been put forward by the teams and add your own if necessary.














Greetings & Introductions
[9:45 p.m. to 10:05 p.m.]

Say: We now move on to certain guidelines that will help you understand corporate etiquette better. We start off with greetings and introductions.



It is considered good manners to greet everyone we encounter enroute to our cubicle or desk – the security personnel, receptionist or colleagues. At times just a nod or smile while looking at them may suffice. It is important to remember to look at them and not through them.

When you are introduced

 Stand up if you are sitting
 Smile and look at the person
 Shake hands
 Greet the person
 Offer your business card


Handshakes are the universally accepted business greeting.
A proper handshake

 Is firm; neither limp nor bone-crushing
 Lasts about 3 seconds
 Pumped twice
 Includes good eye contact

When being introduced a proper greeting would be

 “ How do you do”
 “ Nice to meet you”
 Offer your business card. Written material should be visible and face the receiver.







Business etiquette is based on seniority and power unlike social etiquette, which is based on gender and chivalry. No one should be given special treatment in the business arena because of gender. Persons of lesser importance are introduced to persons of greater importance. For example:

 Your colleague to a client
 Junior person to a senior person
 “ Mr. Murthy, I’d like you to meet my colleague Ramesh.”

Personal Grooming & Hygiene

Say: This may be a very sensitive topic, but it is one of the most important aspects of oneself.


We don’t get a second chance to make a first impression!

We need to examine ourselves from head to toe minutely. Very often we forget a small detail and it gives us away.
 Hair should be well trimmed and combed
 For men - to shave or not to shave is not the question. Either maintain a beard or don’t. 2-3 day stubble is not acceptable.
 Ladies may consider removing hair from the exposed parts of the body
 Use an anti-perspirant / deodorant after your daily bath.
 Wear fresh, well-ironed clothes everyday. In the Indian climate our clothes, especially those of synthetic material, tend to retain our body odour.
 Nails to be clean & well maintained. Ladies may want to use nail polish
 If hands tend to be dry then use of lotion is recommended.
 Feet should also be well cared for. Cracked heel don’t look very pretty.
 Shoes should always be polished











Office Etiquette

Do unto others, as you would have them do unto you!
Etiquette is being respectful towards others.

 Remember to keep our personal & professional lives separate while @ work!
 Our friends are also professionals and will appreciate being treated as such.
 Do not take your friends for granted in the workplace.
 English should be used to converse at all times. There may be some colleagues who are not familiar with your regional language.
 Work & conversations should be conducted in a manner not to disturb others.
 Use “Please”, “Thank you”, “Sorry”, “Excuse me”, etc. frequently.
 Be punctual for meetings/appointments
 Wait your turn getting in / out of lifts; for meals; etc





























FMR India – Dress Code Policy

Fidelity India adheres to generally recognised standards regarding dress and appearance. Your appearance should be neat and appropriately attired for your work location and profession. Attire within these parameters is acceptable, even if it does not meet someone’s individual taste or preferences. Modification should be required only if someone’s attire is unacceptable in a business environment as determined by the Manager. The best solution is often the example the Manager and other employees set through their own appearance.
The day-to-day comfort of our employees is important to Fidelity India but the way we dress is a key contributor to our developing corporate image. As a result, all employees in Bangalore should adhere to this dress code policy and exercise reasonable judgement within its framework:


Monday to Thursday

For Men

• Dress shoes and socks
• Smart trousers
• Dress shirt with a collar (half-sleeve allowed)
• No T-Shirt

For ladies

• Smart Indian or western attire
• Professional footwear (shoes/sandals)


Friday

Smart Casual

• Jeans (no cropped jeans or jeans with patterns)
• T-Shirt with collar
• Sneakers






General Guidelines

• No flip-flops (slippers) or casual/athletic sandals.

• No clothing with slogans/advertisements/names of other organisations. Brand names allowed (i.e. Nike, Adidas, etc.).


• Fidelity collared T-shirt to be worn only on Friday.

• No Jeans during Monday to Thursday.


• For Ladies, no mid-calf capris or cropped pants. An appropriate degree of modesty must be observed.

• Friday dress code is optional. Employees can choose to follow the Monday to Thursday dress code on Friday.


• There will be times when full business attire will be required, on any day(s) of the week (including Friday and Saturday). Appropriate notice will be given and all employees are expected to comply with these special requests.



















Telephone Etiquette


Activity

Treasure Hunt. [10:05 p.m. to 10:15 p.m.]
Divide them into 3 groups.

Hide the 6 objects in the room. (packet of lays, chewing gum, cigarette and matchbox, notepad and pen, audio cassette, coffee cup)
And write a clue for each of them. And each team gets 2 clues and have to find the objects hidden in the room.

Debrief:
once they’ve found the objects, connect them to the do’s and don’ts of telephone etiquette.

Do’s: always have a notepad and pen next to your phone.

Don’ts: never eat, chew, drink or smoke while you’re on the phone.
Avoid all external noise and disturbances during your
conversation.



Open Discussion: [10:15 p.m. to 10:35 p.m.]
On cell phone, telephone and tele-conference do’s and don’ts.










Voice

 Should be warm and friendly.
 Express yourself clearly and concisely
 Speak in your normal volume

Making calls

 Plan/Prepare your conversation. Keep paper and pen handy
 Give your name as soon as the call is answered
 Check if the person you are calling is free to talk
 If not, ask for a convenient time
 Keep conversations short and to the point

Receiving calls

 Answer in 2-3 rings
 Greet and give your name as soon as you answer

Receiving calls for others

 Greet and give your name as soon as you answer
 Inform that person concerned is not available
 Ask for the name/phone number of caller
 Take message, if any
 Deliver message to person concerned.

The Operator can be requested to hold all calls & take messages when we are in meetings. Do remember to pick up the messages after the meeting is over.

Cell phones: Do remember to switch off / put into silent mode during meetings!


Tele Conference

Planning and Preparation


• Firstly, Teleconferences are ' Formal Meetings ‘; they are not extended telecons
• All the formalities and procedures of a face to face business meeting need to be followed – time zones, start / finish time, duration, agenda, who is going to call whom, which number, who will be present, who is going to start, what is the sequence of presentation of points and who is going to record the minutes and decisions.
• The intention is get the maximum out of the minimum telephone time, since international calls are very expensive.
• Operate the agenda on higher priorities; everything is not equally important and everything cannot be discussed.
• Normally, teleconferences are held in conference rooms (away from diversions / noise) with voice bridge facilities.
• Objectives, Agenda and all the reference material need to circulated well in advance and not at short notice.
• All papers, pages, tables & statistics need to be clearly page / individually numbered for easy / quick reference to save time and clarity.
• Within your team, to internally communicate during the conference, either decide a sign language in advance or pass slips around without making noise; keep slips ready in front of each participant.
• Appoint an anchor person to run / co – ordinate the meeting and another to take down the minutes and decisions.
• If necessary, arrange to tape record the discussions, but always with the knowledge and direct permission of the other party.
• Prepare well in advance. Keep your papers, plan, pad, pen and watch ready.
• Take a head count and ensure that all required to be present are present and those who are not required are not present.
• Be punctual to start the meeting; do not make people wait.
• Be prepared for a long conference.
• Relax and be comfortable, both physically and psychologically.



During the Teleconference

• How we handle the first few minutes of a teleconference is very important, since it sets the theme and the mood for the meeting. Handle this cheerfully, confidently and professionally to get organized.
• Introduce / announce the participants present; announce when someone leaves or joins the meeting; spell out the Indian names to Germans / other foreign customers / partners; preferably give them short / catchy / nick names; easier for them to remember.
• If the speaker phone is on, inform the other party; same when it is off.
• Concentrate fully; keep eyes focused below the normal sight level to avoid visual distractions. Avoid even minor distractions and noises (talking side ways / shuffling papers / drumming fingers / moving things on the table).
• International lines cause slight delays in voice reaching us; so wait patiently for the speaker to finish; interruptions will jam conversations, break chain of thoughts and result in frustrations / negativity.
• When your turn to speak comes, do not give a reply off the cuff; think rationally and then talk. Use simple words and simple / short sentences. Speak slowly. Come to the point straight and say what you want to say clearly / directly. Do not beat around the bush. Use energetic tone.
• Every time when you speak, identify yourself; also identify whom you are addressing.
• In addition to the words, listen to the tone more sensitively and understand the feelings of the other person and then get the full meaning.
• Summarize and paraphrase at regular intervals to ensure two way understanding.
• If something is not clear, say so and ask for clarification. If you want more information, ask questions. If you cannot hear, say so. Asking for repetition or clarification is perfectly OK, since it promotes understanding.
• Take disagreements professionally and not personally; be tactful and diplomatic while addressing sensitive issues.
• Own your mistakes directly; it shows self-esteem. Correct them immediately; it indicates professionalism.
• Make sure now and then that all participants are connected in the conference.



Effective Conference Calls

What is the best way to conduct a conference call?

Plan Ahead

• Alert your participants in advance on the date and time of the call.
• Communicate any items that need to be prepared in advance of the call.
• Set the goals for your conference call. Try and keep your goals to a minimum so that the call doesn't last longer than needed.
• Set an agenda.

Immediately Prior to the Call

• Make sure that you are in a quiet place and will not be disturbed during the call.
• Minimize interruptions such as call waiting, ringers on your telephone, cell phones or pagers.

Starting the Call

• Conduct a brief roll call to confirm who is on your conference call.
• Announce your goals and state your agenda up front.
• Set the ground rules for your conference call and reconfirm the anticipated time your call will last.
• Remind your participants to state their name before they make a comment on the call.

During the Call

• Ask for feedback from specific participants vs. the entire group.
• Table any discussions that are not relevant to your agenda for a later time and place.
• Try and involve all of your participants in the discussion.
• Make sure that any noise or distractions are dealt with promptly.
• Summarize the issues that you discussed and recap any action items resulting from the call.
• Establish the day and time for your next conference call.




Show the Video: Basic Basic Telephone. [10:35 p.m. to 11:00 p.m.]
Ask them what their learnings from the video are and tell them to make note of it in their manuals.

Video: Basic Basic Telephone.

Your learnings:































[COFFEE BREAK – 11:00 p.m. to 11:15 p.m.


Activity :

Pot the Ball [11:15 p.m. to 12:00 a.m.]

Learning summary of Pot the Ball:




Learning / Insights How you can use



Instructions

Divide them into 3 groups. Ask them to select a leader and a team name.
There are 3 pots of different sizes placed in front of each team and there is a line in front of the team that they are not allowed to cross.
The idea is to throw the ball into each of these pots.
No team member can cross the line.
The ball cannot deflect off any other object.
You cannot do anything to the ball and you cannot move the pots.
Each team gets 4 trial rounds with 3 throws in each round.
The 5th round is the final round with 3 throws.

Debrief:
The idea behind this activity is to bring out the importance of creativity and innovation. There are always a set of rules that you cannot break but you must always think outside the box within this framework of basic rules and not repeat the same old ideas.

With this we come to the very important topic of professionalism.





Group Discussion: [12:00 a.m. to 12:15 a.m.]
In the same three groups give out the following topics:

Q. What are the roles, responsibilities and requirements of a team player? (Your team being FMR)
Q. What is professionalism and what are its attributes?
Q. What are the knowledge skills and attitudes of a true professional?


After the teams have discussed let them present their findings to the class, add your own points wherever required.
































Professionalism @ Work!
Say: We shall now look at what professionalism means and all its different aspects. Professionalism at work for an individual can be divided into three things: role, responsibility and requirements. Let us look at each of these in detail.

Role

 To do the job as it is supposed to be done.
 To represent the company
 To understand the specifications, deadlines and quality processes
 To understand my part and get the big picture

Responsibility

To the company
• To execute the job the way it should be done
• Take care of safety/ security
• Not to misuse the resources
• Project a positive image
To the team
• To be a team player
• To follow protocols
• To communicate information
• Maintain a friendly working environment
• Treat everyone with respect
To the boss
• Take instructions clearly
• To clarify when I don’t understand
• Report status periodically
• Enable the boss to be more effective
• Take feedback positively
To self
• To be true to my values and principles
• To take care of my health
• To indulge in some hobbies
To work towards my professional & personal growth




Requirements - Attitude and Skills

• To have the technical knowledge
• To have a positive attitude
• To be able to work with and understand people
• To be able to understand changes
• To be able to communicate effectively
• To have good interpersonal skills
• To be able to grasp the big picture


Professionalism @ Work!
















What is Professionalism? *
Everyone wants to become a "professional" these days or to work in a professionally managed organization. While being professional may be a virtue, what exactly is implied by being a professional is often found lacking in individuals and companies. In fact, some family owned companies have higher professional standards than our so-called professionally managed companies. Many people still think that one can become a professional simply by acquiring a degree and many companies have the mistaken belief that they can claim to be professional by hiring a certain number of MBAs and CAs.
Among the meanings of the word 'professional' in the dictionary, there are two that are connected with the way we work. One is something that is related to a job or profession. The other means well trained, or a person who is good at one's work. To be a professional, therefore, implies that a person is good in his job and can be depended upon.
Clearly, it is easy to be a professional in the first sense. If we do anything over and over again in our lives, we become professionals of some sort. The second implication, however, is more difficult. It is easy to do a job, but to do it well as if our heart was in it there lies the catch.
Most of us are content in 'making do', or finishing the task at hand with the least amount of effort. We are not interested in putting our best effort because we think that the job is too small or too meaningless or that nobody is going to appreciate it.
Yet, it is easy to make out a job that is done with love than one, which is done without it. If you are typing a letter and make a mistake, do you scratch out the word and type another one on it or do you make an effort to retype the letter?
In a hotel, if you ask a receptionist some directions, does she ask you to wait or does she get up and solve your problem with a smiling face? In a company, is your complaint attended to without delay or are you asked to write an application after which nothing happens?
These are simple instances of professional and non-professional behaviour.
Simply doing a job over and over again does not make us a professional. In the public sector or in the government we find people who have been working at a job for years without contributing a thing to the nation. They certainly cannot be called professionals, no matter what their qualifications are.

Take the example of Sachin Tendulkar. There are so many cricketers but when we think of a professional cricketer, this is the name that comes to our mind.
Can we become a Sachin Tendulkar in our chosen field? Or are we content in just finishing what is at hand?
Pitfalls in professionalism
Being a professional means more than simply acquiring a degree. It means being true to your chosen profession and trying to excel in any job assigned to you. Sometimes it means simply doing what is right. Take the example of hiring someone for a job.
The principles of efficient working require that we choose a person who is qualified for the job and not go by other considerations. Yet, how many meritorious candidates get selected? Going by the number of cases that are filed regarding selections for jobs it seems that people are hired for belonging to certain castes or communities, or those who know someone in management, or those who may have bribed their way through. That certainly is neither right nor is it professional.
The other common mistake that we make is to follow the national malaise called the chalta hai attitude. Almost everything can be reduced by taking the easy way out or walk around.
Look at the electricity wires that are hanging from poles: someone left them because he thought that hanging wires are not a problem. Often, we have to pay for this unprofessional behaviour in terms of short circuits and fires. If only we put our foot down and say that this behaviour will not go on, people will be forced to do their job as they should be doing. After all, tying up the wires takes a little more effort but can make the difference between life and death.
How to be professional
How does one become professional? If we break up our tasks no matter what our area of work, we can probably come to the following sub-tasks:
Planning:
Whether it is an operation conducted by a doctor or a project executed by an engineer, professional behaviour demands a certain amount of planning so that overruns are avoided and the work proceeds smoothly. How many of us make plans in our everyday lives? How many companies take planning seriously? Does our government take the Planning Commission seriously? If we answer these questions, we may discover that many of us are not professional at all, even while claiming to be so.

Decision-making:
The way we make our decisions also shows how professional we are. Usually, we go by our whims and intuition and fail to analyze the situation. When we look around ourselves, we find the consequences of such decisions.
Assumptions can be costly!
Companies that had diversified without taking into account ground realities have come to grief: a pharmaceutical company, which entered the cosmetics industry, engineering company which diversified into shipping, and so on.
Multinational companies too made this mistake and entered the country thinking that they could sell overpriced products to our huge middle class, but only to come to grief. There were few buyers for their products showing that their decisions had been made out of wishful thinking rather than scientific principles.
Communication:
How we communicate also shows how professional we are. Do we take care to explain something to our customers, subordinates or superiors? A doctor who explains a point to a worried patient is much better than one who simply writes out a prescription. The end result of both doctors is the same, but one reduces worry while the other causes unnecessary tension. To a sick person, that makes a lot of difference.
Doing our job:
Finally, our attitude gets reflected in the job that we do. Does it reflect our care and ability? Or are we content in doing a half-baked job hoping that someone else will correct our mistakes? A journalist can give a story full of mistakes and these will no doubt be corrected at the proofing stage. But professionalism demands that all mistakes are removed by the person himself, without depending on anyone else. It also means keeping an eye for details, however minute they may be.
Doing what is right:
A company, which does not treat its employees well, can hardly be called professional, no matter how many professionally qualified people it employs. Similarly, companies that do not pay taxes or fail to take note of their social responsibility are unprofessional. Unfortunately, most of us want to be 'yes-men', accepting orders from above which may or may not be right. The moment we do something that we believe is wrong, we are not professional, no matter how many degrees we may have.

These are some of the things that we can follow for achieving the elusive professionalism in our life. It is usually believed that family owned businesses are not professional enough but, ironically, some family owned businesses are more professional when compared to those, which are managed by qualified people. Professionalism is an attitude towards our work rather than anything else and it has to be acquired over a period of time. It is also the only way to survive in today's world.
* Article taken from competition master

A Day in the life of Mr.Pradeep

It is a Sunday, a holiday after three Sundays of working due to deadlines and work pressures.

Pradeep wants to spend time with the family and meet his cousin who is leaving by the 11:00 am flight to the United States for good. He also has a laundry list of other jobs he wishes to complete today. They are:

1. Wash his car
2. Get his car’s tyre pressure checked. The nearest petrol pump where he can get his tyre air pressure checked is 6 km away.
3. Fix a minor leak in the faucet. He promised his wife to do this last Sunday.

Apart from all this he needs to spend time preparing for a crucial presentation for his entire team on ‘First things first’.

He gets up at 7 a.m. with the alarm and snuggles deeper inside the blankets- only one day to sleep longer, you see. Then, wakes up with a start at 8.30 a.m. and suddenly realizes that his cousin would have to report to the airport by 9 a.m. – hurriedly gets ready and drives to the airport, does not stop at a the traffic signal in his hurry and gets fined. He just about manages to shake his cousin’s hand before he disappears into the airport.

Its 9.20 a.m. he’s upset and hungry. Pradeep stops for breakfast at a restaurant nearby and finds a copy of the newspaper there. He gets immersed in the sports page and by the time he gets out of the place with the waiters giving him dirty looks, it is 10.40 a.m. He feels guilty sitting there for such a long time and drives straight home so that he could spend some time with his family.

At home Pradeep realizes he could have had the tyre pressure checked on the way back! He gets a phone call at 12:00 noon from Anil, a colleague, who needs some help with his report. Anil seems to be is in dire straits. Can he come over or can we meet, he asks? Please! He requests.

Nisha, Pradeep’s wife is overhearing this conversation with hands on her hips and a scowl to match. He takes one glance at her, and then sheepishly refuses to meet Anil giving him some silly excuse. Nisha is seemingly happy and Pradeep heaves a sigh of relief. For that moment feels he has done the right thing but Anil sounds very distressed and pleads again with Pradeep to help him out. He says it is extremely urgent and critical. Pradeep is in a quandary, doesn’t know what to say. Just mumbles
the same lame excuse and puts the phone down - something about this whole episode is making him feel extremely uncomfortable.



Lunch is not as pleasant as it would have been. All along thoughts about his presentation [half the day is already gone and he still needs to wash his car, get tyre pressure checked and fix the leak] as well as Anil’s plea for help haunt him. To add to the fun his wife wants to watch a romantic movie- she already has made plans with two others. Pradeep is not keen at all, but fearing further consequences agrees and feels resentful that he is being emotionally manipulated.

He doesn’t enjoy the movie at all! To add fuel to the fire, Nisha coyly suggests that they have a candle light dinner. Pradeep now feels more victimized and gets a little aggressive and says in an accusing tone, “I have an important presentation tomorrow. I haven’t started on it yet. If I don’t do it well I am going to be in a tough spot.” Nisha retreats into her shell of hurt immediately. Pradeep is very upset at the way the day is turning out that he forgets to go for the tyre pressure check on the way home again!

Finally they reach home at 8:00 p.m. because they get stuck in a traffic jam. He starts working on his presentation with a tense feeling (as well as a good measure of guilt & pressure). The minor leak in the faucet now seems to be a steady gush of water, providing a kind of background music he could do without. At this point he realizes it’ll take him at least 2 hours more to finish his presentation. At 9:00 p.m. Pradeep suddenly remembers that one of his all time favourite Jackie Chan movie is playing on HBO and he has to see it again. He ends up working on his presentation with a sense of weariness; somehow at 1.30 a.m. obviously, the quality of the presentation is not good at all.

Next day wakes up a little late, tap leaking in full throttle, wife not in her best of moods, skips breakfast further annoying the wife, takes a detour to get his tyre pressure checked, arrives late to his office in his mud splattered car bumps into Anil who wears a very distant and cold look.

Say: Would you like to be Mr. Pradeep? What went wrong in his life on this day?
Try to make the class bring out qualities such as time management and prioritizing tasks.


Stephen R. Covey’s Urgent-Important Matrix.
[12:30 a.m. to 1 a.m.]

Quadrant I
Important & Urgent

Crisis Quadrant
Things like seeing off his cousin and the presentation fall into this quadrant!











Quadrant II
Important & Not Urgent

Leadership Quadrant
Spending time with his wife etc.
Quadrant III
Not Important & Urgent

Delegation Quadrant
The leaking faucet, the car wash and checking the car tyre pressure.















Quadrant IV
Not Important & Not Urgent

Time –Wasters Quadrant
The Jackie Chan movie and reading the sports news.
Working in Teams

Activity:

Human Machine: [1:15 a.m. to 1:35 a.m.]
Divide the class into 4 groups and give them instructions as follows:
Each team has to demonstrate a working machine. Each member of the team has to be a moving part of the machine. No narration will be allowed. Once you are ready you have to come up in front of the class and demonstrate and the class will guess the machine.
Simple machines like a fan or a train are not allowed.
Give them 5-10 minutes to prepare.

Debrief: Once the activity is over ask them how they liked the activity and tell them that with this we come to the concept of team work.
In the same groups ask them to discuss the following topics:

Group Discussion - [1:35 a.m. to 1:50 a.m.]


Q. Define a team and what is teamwork?


Q. What are the characteristics of an effective team?



Q. What are the advantages of working in a team?



Q. What are the downsides of working in a team?












Eggs Can Fly! [2 a.m. to 3 a.m.]

Divide the class into 3 or 4 teams. The idea is to make a case for 2 eggs using paper, tape and straw such that when the case is dropped from a reasonable height, the eggs don’t break. Each member in the group can come up with an individual design and then the group can improvise together to come up with the best design.

Individual Design:

















Team Design:



Presentation of Workshop’s Learning Summary & Action Plan





































Individual Action Plan:

After attending this workshop:

What will I do more of?









What will I do less of?







The areas that I am good at are:









The specific areas where I can become better are?








Notes